I am Aakif Shaikh
I'm a
Proven ability to manage and maintain over 3,000 servers and diverse IT environments for a portfolio of over 300 clients, including Australian government, education, and mining sectors.
Get to Know Me
Professional Summary
Certified AWS Cloud Practitioner and Azure professional with 3+ years of experience in high-volume system administration and cloud infrastructure. Proven ability to manage and maintain over 3,000 servers and diverse IT environments for a portfolio of over 300 clients, including Australian government, education, and mining sectors. Skilled in Windows/Linux servers, virtualization, and cloud platforms like Azure, AWS and Office 365. Currently pursuing a Master of Science in Cloud Architecture and Security to advance skills in modern, scalable IT solutions.
Key Skills & Technical Proficiencies
A detailed look at my technical expertise across multiple domains.
Cloud Platforms & SaaS
Azure (IaaS, PaaS), AWS (EC2, S3), Microsoft 365, Entra ID, Intune
DevOps & Automation
Git, Docker, Terraform, Ansible, Jenkins, Bash, PowerShell
System Administration
Windows Server (2012-2025), Linux, Active Directory (AD), DNS, DHCP, Group Policy (GPO), SAN, NAS
Networking
External DNS, VPN, Router, Switches, Firewall, LAN/WAN
Virtualization
VMware, Hyper-V, Proxmox
Monitoring & Security
Prometheus, Grafana, Zabbix, LogicMonitor, Mimecast, CrowdStrike, Sophos, SentinelOne, Airlock, Vulnerability Remediation, Penetration Testing (Nessus)
Resume
A comprehensive overview of my professional career, education, and certifications.
Professional Experience
Associate System Administrator
September 2024 – Present
Brennan Ghansoli, Thane, Maharashtra, India (Hybrid)
- Managed and provided end-to-end support for a multi-tenant environment of 300+ Australian clients, overseeing a diverse fleet of over 3,000 Windows/Linux servers.
- Led vulnerability remediation efforts by analyzing reports from the SOC team and patching critical vulnerabilities, reducing security risks by 75% across client infrastructure.
- Successfully resolved a high volume of escalated tickets, including 600+ incidents (P1-P4), 700+ complex requests, and over 200 change requests annually.
- Significantly improved workflow efficiency by creating and documenting SOPs in Atlassian Confluence, which reduced the volume of escalated tickets from the Service Desk team.
- Administered and optimized virtual infrastructure on VMware, Hyper-V, and Azure, improving resource utilization and contributing to a 15% reduction in operational overhead.
- Generated over 200 hours of chargeable ex-work effort in Australian Dollars, delivering specialized projects that provided additional revenue outside of the managed services contract.
- Maintained high system availability by resolving critical alerts from SCOM, LogicMonitor, and backup systems, improving client uptime by 99.9%.
- Led the administration of Microsoft 365, Entra ID, and Intune, ensuring robust identity governance, hybrid setup integrity, and streamlined device management for all client environments.
- Achieved an outstanding client satisfaction record, receiving 100+ positive client survey responses and direct appreciative feedback to the CEO for problem resolution and professional communication.
- Collaborated with cross-functional teams (cloud, networking, security) to resolve complex issues and drive continuous improvement in client infrastructure.
System Administrator
July 2022 – August 2023
D2K Technologies Belapur, Navi Mumbai, Maharashtra, India (On-site)
- Architected, configured, and managed a server infrastructure of over 50 servers to support a FinTech software development company serving major banks.
- Provided comprehensive IT support for over 200+ users, including troubleshooting for Windows and Linux/Ubuntu environments.
- Administered and maintained a full suite of backup and disaster recovery solutions, ensuring business continuity and data integrity.
- Strengthened IT security posture by overseeing user access controls, Group Policies (GPOs), and actively resolving tickets to ensure compliant operations.
- Utilized SQL Database Administration, Bitbucket for code management, and Zabbix for infrastructure monitoring to support development and IT operations.
Junior IT Executive
January 2020 – February 2022
SM2 Infotech Kharghar, Navi Mumbai, Maharashtra, India (On-site)
- Delivered comprehensive on-site and remote technical support to a portfolio of clients under Annual Maintenance Contracts (AMCs), minimizing user downtime and maintaining operational continuity.
- Provided Tier 1 and Tier 2 support for a wide range of technical issues, including diagnostics and resolution for Microsoft Office, Outlook, and network devices.
- Managed the full lifecycle of IT assets, including installation, configuration, and maintenance of desktops, laptops, printers, and core business software for multiple clients.
- Oversaw IT asset tracking, ticketing, and troubleshooting, ensuring efficient and responsive support for daily IT operations.
Education & Certifications
Master of Science in Cloud Architecture and Security
March 2025 - Present
REVA Academy for Corporate Excellence, REVA University | Bangalore, India
Bachelor of Science in Information Technology
March 2019 – March 2022
Yashwantrao Chavan College of Science, Commerce & IT | Navi Mumbai, India
CGPI: 9.15
Certifications
- AWS Certified Cloud Practitioner (CLF-C02)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Mimecast Cloud Gateway Fundamentals
Training & Professional Development
- Microsoft Certified: Azure Administrator Associate (AZ-104) - Coursework Completed
- Microsoft Certified: Security Operations Analyst Associate (SC-200) - Coursework Completed
Personal Projects
A collection of my personal projects showcasing my skills in cloud architecture and DevOps.
Contact
Feel free to reach out via email or connect on LinkedIn.
Contact Info
Location
Navi Mumbai, Maharashtra, India
Email Address
Aakif_Shaikh@outlook.com